Mapping Research on Customer Centricity and Sustainable Organizations
نویسندگان
چکیده
منابع مشابه
How Predictive Analytics Elevate Airlines’ Customer Centricity and Competitive Advantage
The unbundling of rate structures and ancillary services, combined with escalating demands of the “always connected” consumer, have made the similarities between airlines and retail more significant than ever. Retail and airline customers are influenced by many of the same factors. The two are increasingly comparing and contrasting products and researching their options before making purchases....
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Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possible. Corporate strategy remains basically product-centred. Customers typically have a fractured view of an enterprise. Conversely, the enterprise has only a splintered view of the customer, determined by different custom...
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In recent years, marine cultural tourism, an emerging tourism mode, has become more and more popular among tourists, and demonstrates broad market prospects. However, Chinese marine cultural tourism is still in the development and growth stage, and the level of customer satisfaction is uneven. The improvement of the customer satisfaction level is conducive to meeting customers’ demands in marin...
متن کاملthe effect of vocabulary instruction through semantic mapping on learning and recall of efl learners
چکیده ندارد.
15 صفحه اولResearch on Learning Software Organizations
Knowledge itself is power, not mere argument or ornament.
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ژورنال
عنوان ژورنال: Sustainability
سال: 2020
ISSN: 2071-1050
DOI: 10.3390/su12197908